Returns & Exchanges
Returning a product is always possible, either at etq store in Amsterdam or by sending the product(s) back to us. When requesting a return or exchange, make sure to mind the following information:
You can return your order within 14 calendar days after receiving your parcel. All goods are inspected upon return and should be clean and unworn. For your own convenience, and ours, please return the shoes in the shipping box you’ve received them in or use another sturdy box to make sure we receive the goods in optimal condition.
We aim to process any returns or exchanges within 14 calendar days and will contact you once the process is completed. Be aware that it might take up to 10 calendar days for the funds to be credited into your bank account, depending on your bank or card issuer.
Online orders may also be returned at etq store in Amsterdam. Please note that the refund cannot be given directly in-store, but will be issued through our system within 14 calendar days. If you aim to exchange an item, please give our store a call to make sure we have your size available at the store. Tel: +31 (0) 202 613 815
Please note that when returning/exchanging an item, the shipping cost are at your own expense.
Any returns that do not comply with the aforementioned may be denied at discretion of ETQ.
All returned items should be declared as ‘Returns and Repairs of Dutch Merchandise’ on the customs declaration. This should be written on the packaging as well as in the declarations form. Returned packages that don’t have this mention may not be successfully delivered to our warehouse and might be subjected to additional fees. In the case of unexpected high return costs we advise you to contact us at email@example.com as we can possibly help you reduce costs.
We aim to provide a smooth and easy order process. If you experience any issues with your order, please contact us on (+31) 202 614 615 or email us at firstname.lastname@example.org. Please include your order reference at all times when emailing customer services.
Our Customer Service is available during weekdays from 9:30 am until 18:00 pm (CET).